Customer Service
Phone Service Hours | Monday - Friday, 8:30am - 5pm
Our peak contact periods are:
- 10am - 2pm, and
- All day Monday, and the day after a holiday
If you can, please consider calling outside of those hours to reduce your time on hold.
|
Contact Information |
|
|---|---|
| For Individuals |
Phone | 804.367.8031 Fax | 804.254.6113 |
| For Businesses |
Phone | 804.367.8037 Fax | 804.254.6111 |
| Where’s My Refund? | Phone | 804.367.2486 |
| Identity Theft Inquiries |
Phone | 804.404.4185 Fax | 804.344.8565 |
| Tax Credit Assistance | Phone | 804.786.2992 |
| Collections |
Phone | 804.367.8045 Fax | 804.254.6112 |
| Court Debt Collection | Phone | 804.367.0016 |
Secure Email
Use for confidential answers to account questions. Sign in to your online services account:
General Mailing Address (Not for Tax Returns)
Virginia Tax
Office of Customer Services
P.O. Box 1115
Richmond, VA 23218-1115
Need to mail an individual income tax return? See Where to File for mailing addresses.
Express Mail
Virginia Tax
1957 Westmoreland Street
Richmond, VA 23230
Property Tax and Real Estate Tax Questions
Personal property and real estate taxes are administered by your city, county, or town. Contact your local tax office for questions.
Railroad and Pipeline
For information regarding Railroad and Interstate Pipeline Transmission assessed values in your locality, please contact railroadandpipeline@tax.virginia.gov.
Summons, Subpoenas, and Other Legal Process
General Legal and Technical Services
Phone | 804.404.4029
Fax | 804.786.4204
Freedom of Information Act
Disclosure Officer
Phone | 804.404.4029
Americans with Disabilities Act (ADA) Coordinator
Kimberly Warren
Phone | 804.786.3613
Email | kimberly.warren@tax.virginia.gov
Media Relations
Heather Cooper
Email | heather.cooper@tax.virginia.gov